Refund Policy
When money comes back, when it does not, and why. Government charges behave differently from our own fees, so the two are always invoiced separately.
1. What this policy covers
This policy explains when work is refundable, when it is not, and how to ask. It applies alongside our Terms & Conditions.
Where consumer law in your country gives you rights beyond this policy, those rights are not affected by anything written here.
2. Before any work begins
If you have paid a deposit and we have not started, you can cancel for a full refund of that deposit.
“Started” means we have begun discovery, design, drafting, or a registry or bank submission on your behalf.
3. Government, registry and third-party charges
Incorporation fees, state filing fees, registered agent charges, digital identity verification, domain registrations, licence keys and third-party subscriptions are paid to other organisations and passed to you at cost.
Once they have been paid on your behalf they cannot be refunded by us, whether or not the underlying application succeeds. These charges are always named separately on your invoice so you can see exactly what falls into this category.
4. Bank and payment provider applications
Where a package includes a bank, payment gateway or card application, what you are paying for is the preparation and submission — not the approval.
A refusal by a bank or provider is not a failure to deliver, and is not refundable. We will tell you before you buy if we think your situation makes approval unlikely.
5. Project work already under way
If you cancel a project after it has started, we refund the portion of the fee covering work not yet carried out, and invoice for work already delivered. You keep everything produced up to that point, including design files and source code for anything already paid for.
We do not refund completed and approved milestones on the basis of a later change of direction.
6. Monthly services
Hosting, care, bookkeeping and marketing are billed monthly in advance and can be cancelled with 30 days’ written notice. The current month is not pro-rated, and service continues to the end of the notice period.
There is no long-term contract and no exit charge.
7. When something goes wrong
If we have not delivered what the proposal describes, tell us. Our first step is to put it right at our cost within a reasonable time.
If we cannot, we refund the part of the fee relating to the work that was not delivered.
8. What is not refundable
- Charges already paid to a registry, registrar, bank or other third party on your behalf.
- Milestones you have reviewed and approved.
- Advertising spend already placed with a platform on your instruction.
- A rejection, delay or decision made by a registry, bank, tax authority or advertising platform.
- Time spent waiting on material or approvals we asked you for and did not receive.
- Work stopped because continuing would have been unlawful or would have breached section 13 of our Terms & Conditions.
9. How to request a refund
Email [email protected] with your company name, the invoice number and what you would like refunded. You can also reach us on +880 1608 534154 by phone or WhatsApp, though we will ask for the request in writing.
We respond within [response window, e.g. 5 business days] with a decision and our reasoning. Approved refunds are returned to the original payment method within [refund window, e.g. 10 business days].
10. Before you raise a chargeback
Please contact us first. A chargeback opened without notice freezes the account while the provider investigates, which delays the refund for both of us.
We would rather resolve it directly and usually can. If we cannot, section 26 of our Terms & Conditions sets out how disputes are handled.
11. Changes to this policy
We update this page when our practices change, and the date at the top always shows the current version. The version that applies to your purchase is the one published when you paid.
12. Contact
Questions about this policy go to [email protected], or +880 1608 534154 by phone or WhatsApp.
WEBMOSH is a brand of TASMRITY HOLDING LLC, 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States. Refunds are issued by that company to the payment method the original charge was taken from.
Still have a question?
If anything here is unclear, ask before you commit to anything. We would rather answer it now than argue about it later.